1st & 2nd Line ICT Support Technician

Job Title: 1st & 2nd Line ICT Support (Hybrid)
Location: Warrington, Cheshire
Salary: £30,000 £32,000 (DOE)
Hrs : 08:00 - 17:00hrs (Mon-Fri)
Contract: 3 Month Contract (with potential of extending/permanent)


Company/Job Role
An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for our client, who are a global leading business, providing hi-tech procurement and supply chain solutions for global customers across the manufacturing and industrial sectors.

This position is an initial 3-month contract, working in a Hybrid role (2 days office/3 from home), with the potential of being extended/becoming permanent.

Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities


As the ICT Support Technician, you will be responsible for :-

• Provide desktop and server support to all aspects of the business
• Effectively and efficiently diagnose and resolve technical issues
• Create and maintain a log of servers, desktops and laptops, reporting faults where necessary
• Set up and configure new laptops and desktops, installing authorised software and ensuring upgrades and security remain current
• Take responsibility for the management of backups and tape rotation
• Create purchase requisitions for ICT software/hardware and ensure all logs for ICT equipment and users are maintained
• Take responsibility for the patching of network and phones
• Ensure the recording and maintenance of licensing for all software purchased
• Manage the maintenance of the exchange service mailbox including the archiving of mailboxes
• Complete internal user moves including phones
• Undertake small ICT projects as instructed by the Service Delivery Manager
• Ensure a high level of customer service and support is provided to all internal and external customers
• Escalate ICT issues to the Service Delivery Manager where necessary
• Carry out such other duties which are consistent with the nature of the job role

As the successful ICT Support Technician, you will have the following skills :-

• Demonstrable experience of ICT help desk support
• Working knowledge of Microsoft Operating Systems from XP onwards
• Sound knowledge of MS Exchange 2010 mailbox creation and maintenance
• Working knowledge of Active Directory (AD)
• A positive attitude with the ability to deliver excellent Client experience and satisfaction
• Excellent verbal and written communication skills
• Proficient planning and organisational skills with a methodical and logical approach
• Strong attention to detail with a high level of accuracy