Workshop Engineer (Agency Rate)

Pertemps are recruiting for Workshop Engineer for our client based in Huntingdon.

JOB SUMMARY

The Workshop Engineer, reporting to the Workshop Supervisor or Senior Engineer, will be required to fault find and repair a variety of customer and company IT equipment including PCs, Laptop, printer and point of sales systems.

KEY RESPONSIBILITIES

• Be able to follow procedures and adhere to safety and ESD precautions at all times.
• Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job.
• Show ability to work quickly and soundly with minimal supervision.
• Display role model behaviour at all times.
• Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks
• Ensure all individual work is completed to the required standard and procedures have been followed at all times.
• Ensure all paper work and system entries are completed accurately and correctly.
• Be able to organise and manage individual workloads and time effectively.
• Liaising with the Workshop Senior Engineer to define priorities, objectives and strategy.
• Maintain, and improve, skills in appropriate technologies through training and personal development.
• Ensure that customers receive the highest level of quality
• Perform any additional duties assigned by management.
• It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
• Demonstrated ability to self-learn
• To demonstrate the values as laid out in the clients way and to keep updated with the clients way
• To always look for improvement ideas to help the productivity and efficiency of the department

QUALIFICATIONS, SKILLS, AND EXPERIENCE

Detailed knowledge and relevant experience of:

• PC, laptop and printer hardware repair experience.
• Experience in fault finding and repairing of point of sale equipment.
• Previous experience within a workshop environment is essential.
• Proven analytical skills and the ability to solve problems and feedback to others and ability to share knowledge with others to aid team development
• Ability to quickly learn about new technology and keep pace with an ever-changing industry and help communicate to the wider team
• Ability to show flexibility to help the changing needs of the department
• Be an excellent communicator with an eye for detail.
• Be able to work effectively in a high pressure team environment
• Show enthusiasm of your work and of both coaching and mentoring
• Be motivated and be able to maintain required workload with minimal supervision.

Other desirable knowledge and training.

• 3 years hardware break fix experience
• Experience repairing and fault finding J2, Aures and Geller tills.
• HP, laptop, desktop and workstation accreditation
• Lenovo, laptop, desktop and workstation accreditation
• Toshiba, Procare certificate
• ComTIA A+

ESSENTIAL ATTRIBUTES

• Excellent organisational and communication skills
• Must be flexible
• Willing to work extra hours during peak periods to ensure SLA’s are adhered to
• Motivational, an ability to get the best from the team even during high volume periods
• Professional
• Honest and hardworking
• Self-Motivated and proactive
• Excellent attention to detail
• Proven record of reliability, responsibility and a solid work ethic
• Good interpersonal skills – ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors
• Capable of multi tasking, efficiently managing time and resources
• Ability to work to challenging deadlines
• Have a desire for continuous development and improvement of self, team and Department
• A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner
• Must posses a proactive approach to problem solving at root cause, with a can do attitude
• Multi-functional team player experienced in all aspects of general  team work
• A good understanding of our clients as a business and its goals and visions for the future

 


What we expect of you


 

• Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the our clients ay, the clients Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. 
• Each coworker has a responsibility to ask questions when they are unsure of our clients values, standards, and policies, and to act if they believe someone else is not acting consistently with those values, standards, and policies.   
• Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand our clients commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
• Each coworker is required to comply with our clients policies relating to Information Security and Data protection, specifically to:
• Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
• Treat the security of all information assets according to their designated information security classification
• Ensure that they only access information assets that they are authorised to do so.
• Adhere to the procedure for reporting any security weakness or event
• Commit to, and participate in, personal development of information security awareness & knowledge
• Comply with all laws and contractual obligations regarding the protection of data

 

Pay is £13.60 per hour

Hours 8am to 4.30pm Monday to Friday with 1 hours unpaid lunch.

If you feel you have the relevant experience please contact us on 01536 216194.