Customer Service Administrator

067111855

£13.89 - £17 Per Hour

Full Time

Contract

Washington, Tyne and Wear

Administration

Posted 9 hours ago

Expires In 29 Days

Job Description

Job Description
We are actively recruiting for a Customer Service Administrator for Northumbrian Water based at their Washington Office. This position is a 3 month temporary role and they are looking for someone to start immediately.

In this role you will provide technical administrative support in a customer service environment dealing with new water service connections, water mains requisitions, water mains diversions, self-lay and water regulations processes associated with new development activity.

Duties include
  • Liaise with Developers, NAVS, Consultants, and Contractors in respect of the delivery of their water and bulk service connections.
  • Liaise with internal stakeholders, including water regulation, distribution maintenance operatives, distribution technicians and quality control supervisors,
  • Speak with customers about their requests for new connections
  • Handle difficult conversations with customers effectively
  • Ensure technicians have all the required information available for site surveys, trench inspections and site meetings.
  • Organise, create, and close appointment activities for site visits and plan in new development site connection work for activities
  • Update corporate systems with accurate information
  • Review pressure test and analysis results

Preferred Experience
  • The ability to plan and organise responses to internal and external pressures within timescales and to meet differing customer requirements.
  • High level of empathy and understanding.
  • Experience of providing excellent customer service.
  • Experience managing work queues and SLAs.
  • Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.

For more information please contact or call Pertemps on 01912557977