Facilities Helpdesk Advisor

Role: Facilities Helpdesk Advisor
Location: City Centre of Edinburgh
Hours: Monday - Friday between the hours of 0800 - 1700 (36 hours per week)
Duration: 6 months initially with possible extension
Rate of Pay: £13.48 per hour
Start date: ASAP

Are you an organised, customer-focused individual with experience in facilities helpdesk support? Our busy public sector client is seeking a Facilities Helpdesk Advisor to join their dynamic team and play a vital role in keeping operations running smoothly across their estate.

The successful candidate will be joining an established team and will be carrying out, but not be limited to:

• Answering inbound calls and emails relating to facilities and maintenance issues
• Logging and tracking jobs using a CAFM or helpdesk system
• Liaising with contractors and internal teams to schedule works and updates
• Escalating urgent issues and ensuring compliance with service-level agreements (SLAs)
• Providing excellent customer service to ensure stakeholder satisfaction
• Maintaining accurate records and reports on job status and performance metrics

Key Skills:

• Previous experience in a facilities/helpdesk/customer service role (public sector experience a plus)
• Strong organisational and multitasking skills
• Confident communicator with a professional phone manner
• Able to work under pressure and manage high call volumes
• Experience using CAFM systems or helpdesk software (e.g., Concept, Planon, QFM) is desirable

If you are interested in this role, please apply online immediately.