Product Owner - Web

Thames Water is looking for a talented Product Owner – Web on a 13–18-month Fixed Term Contract to join our expanding web product team. As we continue to transform and elevate our online experience across core business areas, including Revenue, Operations, Developer Services, and Property Searches, we need a driven and skilled Product Owner to guide an agile, cross-functional team in delivering innovative digital solutions that enhance the experience for our customers.

What you will be doing as the Product Owner - Web
In this role, you will coordinate outputs across content, design, and web development, turning ideas into reality. You will take ownership of new features and functionality, ensuring they are successfully launched and delivering value. Once live, you’ll monitor performance, provide updates to stakeholders, and use insights to drive a backlog of continuous improvements.
As Product Owner, you will shape and maintain a clear product roadmap that aligns with both customer needs and business priorities, ensuring maximum impact and value from our teams.

Duties to include, but not limited to:

• Put customers at the heart of everything you do, delivering seamless, high-quality experiences that meet their needs.
• Partner with business stakeholders and subject-matter experts to understand challenges, and lead collaboration between Content, Design, and technical teams to deliver effective website solutions.
• Actively drive ideas for new and enhanced web functionality, ensuring continuous improvement.
• Own, maintain, and communicate the product roadmap, keeping stakeholders aligned on priorities and progress.
• Define and prioritise clear, actionable requirements in the product backlog.
• Maximise team output by prioritising capacity and ensuring each sprint delivers measurable value, using evidence and data to guide decisions.
• Track and evaluate the impact of changes using tools such as Google Analytics and CSAT scores.

What you should bring to the role:
To thrive in this role, the essential criteria you’ll need are:

• Proven experience as a Product Owner in a cross-functional product team, working within an agile environment.
• Strong stakeholder management skills, with the ability to build effective relationships at all levels of the business, including senior stakeholders.
• Expertise in gathering business requirements and problem statements and translating them into actionable solutions from discovery through to delivery.
• The ability to build and maintain a clear product roadmap, ensuring it aligns with business objectives and maximises value.
• A data-driven mindset, using insights and analytics to drive iterative improvements and optimise the online experience.

 Base location: Hybrid – Clearwater Court – RG1 8DB
Hours: 36 hours per week – Monday – Friday

What’s in it for you?

• A competitive starting salary of £52,000 and up to £60,000 depending on skills and experience.
• Annual leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to both company and individual performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.