Customer Service Advisor
804103072
£30,000 Per Annum
Full Time
Permanent
London, Greater London
Customer Service And Call Centre
Posted 1 hour ago
Expires In 29 Days
Job Description
This role is a Full Time, Permanent opportunity based in Tottenham. This will be fully onsite with free parking provided and competitive salary of £30,000 rising to £36,000 after successful a 6 month probation period.
Typical shift patterns:
09:00 – 17:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
07:00 – 15:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
07:30 – 16:30, Monday to Friday, no Saturday work
Key responsibilities
- Provide professional, knowledgeable and friendly support to customers over the phone
- Resolve most queries efficiently, using initiative and problem-solving skills.
- Handle more complex challenges with creativity and professionalism.
- Support and guide other team members in delivering excellent service.
- Aim to delight customers in every interaction.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Minimum five years’ experience in customer service management
- Strong analytical and problem-solving abilities.
- Experience using customer service software (email and telephone systems).
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