Income Collection and Dispute Resolution Officer, North London / Hertfordshire area

Income Collection and Dispute Resolution Officer, North London / Hertfordshire area 
Pay rate to £23.78 per hour 
Contract role, Local Government Housing 
You will need: 
Experience in the recovery of all service charge income.  
Experience of dealing with Leaseholders and a basic understanding of Leasehold Law.  
Direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications.  
You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.  
Purpose of role: 

• To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Enfield Council procedures.  

• Submit cases to HMCS for on line Judgement and monitor progress accordingly.  

• Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary.  

• Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary. 

• Deal with leaseholder enquiries regarding outstanding debts and through liaison with other departments ensure all debts are recoverable.  

• Provide a full dispute resolution Service taking ownership of the end to end process and taking full responsibility for liaising with other Teams to secure information and work with leaseholders to resolve the issues and maximise income in relation to charges and debts.  

• Administer suspense account, identify and reallocate payments accordingly, assist in reconciliation of service charges accounts as necessary. Request refunds from Leaseholder accounts as necessary. 

This is a contract role, and you will need to have experience in a similar role in a Local Authority setting 
 
 
 
 
This is an agency post and Pertemps can offer you:-  

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to  

• An easy registration process (all done online)  

• Referral schemes and incentives   

• Ongoing compliance managed for you  

• Prompt and reliable payroll and lots more. 

  
Not looking right now? We also offer generous referral bonuses so please pass on to a colleague or friend who may be!  
 Please contact Helen on 07901286967 or email helen.omara@pprsocialcare.co.uk for more information.