Project Manager (Housing Transformation)

Role Purpose

The Interim Programme Manager will play a central role in delivering the Council’s Repairs Improvement Programme, which is a cornerstone of the Housing Improvement Plan. The focus of this role is on organisational redesign and the implementation of a new repairs operating model to ensure services are efficient, customer-focused, and deliver consistently high standards for residents. 

Responsibilities

• Lead the design and delivery of organisational change projects within the Repairs Improvement Programme, with a focus on implementing the new repairs operating model. · Drive forward significant change working with the repairs service senior management team.
• Work collaboratively with senior managers, trade teams, planners, and support functions to design processes, structures, and roles that improve productivity, resident experience, and value for money.
• Translate the operating model into clear project plans, milestones, and deliverables, ensuring benefits are identified, tracked, and realised
• Support cultural change across the repairs service by engaging staff, building ownership of new ways of working, and strengthening accountability.
• Develop and oversee programme documentation including risk registers, benefits plans, and governance reporting to ensure transparency and assurance.
• Work closely with performance, ICT, procurement, and finance colleagues to ensure enablers for the new model (e.g. systems, data, contracts, budgets) are in place. · Provide regular updates and assurance reports to senior leaders, governance boards, and external stakeholders.

Skills and experience 

• Proven track record of leading large-scale organisational redesign or service transformation projects, ideally within a complex public sector or housing context.
• Strong expertise in programme and project management, with experience of delivering operating model changes from design through to implementation.
• Understanding of housing repairs services and the challenges facing local authorities/registered providers; direct experience of repairs improvement is highly desirable.
• Demonstrated ability to manage complex stakeholder relationships and engage staff, trade teams, contractors, and residents in change programmes.
• Strong analytical and problem-solving skills, with the ability to translate strategic priorities into practical solutions.
• Experience of embedding cultural change and new ways of working in frontline services.
• Excellent communication skills, able to produce clear and compelling plans, reports, and presentations for senior leaders and governance boards.